The woman serving me nearly gave me a decaf espresso. Yes, a decaf espresso. Obviously she should be taken outside and shot for that alone, but it actually gets worse. They put foamed milk on my espresso without asking me, which turned a lovely strong coffee shot into a strange small-cappuccino-with-a-kick. I'm not entirely sure why anyone would want to put milk (frothed or not) onto an espresso in the first place, and I suppose it is good that the option is there (for the same people who ask for a diet Coke with a Big Mac, I presume), but I asked for an espresso. I think they'll find most people consider an espresso to be sans bovine juice. Finally, the flapjack looked like oats which had been left to soak in left-over cooking oil and then chopped into squares, which isn't a great surprise considering the usual ingredient of butter (or margarine if the manufacturer is being cheap) was replaced by vegetable oil and "hydrogenated" vegetable oil (whatever that is). End result: tastes like the cheap syrup you accidently make when dissolving sugar cooks too much, without a hint of oat. I now feel slightly queasy, like I'd eaten a small stick of lard.